Shopping
A: UrbanClay specializes in architecture products such as brick tiles, terracotta jaali, and traditional bricks, terracotta panels that add a touch of elegance to your projects.
A: To receive a tailored quote, simply navigate to your desired product(s) on our website and use the “Request a Quote” button. Provide us with relevant details such as delivery location, project size, and any pertinent information.
A: We’re dedicated to promptly delivering your quote. Typically, you’ll receive your personalized quote within 1-2 business days, accounting for the specific requirements of your project.
A: There’s no obligation to continue with the order once you receive the quote. You’re free to review the details and make a decision based on your needs.
Payment
A: Upon acceptance of the quote, we require 100% advance payment to proceed with the order. Our team will provide you with the necessary payment instructions.
We only accept bank transfers
Shipping
A: Shipping costs and timeframes are calculated considering factors such as the delivery location, project scale, and product quantity. You’ll find precise shipping costs and estimated timeframes included in your customized quote.
A: Absolutely! You’ll receive regular updates about your order’s status, including dispatch for shipping. We’re committed to keeping you informed at every step of the journey.
