Thank you for choosing UrbanClay for your terracotta product needs. Please carefully review the following terms and conditions that govern your purchase.
Delivery Location: Materials will be delivered exclusively to the agreed-upon location.
Payment Terms: Payment for your order must be made in full in advance (100% Advance) before the order is processed.
Size Confirmation: Buyers are responsible for confirming the size of the materials at the time of placing the order. Quantities and square foot coverage figures provided are indicative; buyers should calculate consumption based on size and design considerations, including joint size.
Order Dispatch: Post-confirmation of the order, materials will be dispatched to your site within 2-3 days, depending on stock availability.
Damage Responsibility: Any damage to goods during transit or unloading is the responsibility of the buyer/consignor. Indicative breakage during transportation is 0-5%.
Variation Notice: For weathered or rustic bricks, variations are normal, and some bending may be part of the desired look.
Order Confirmation: Once an order is confirmed, it cannot be canceled.
Pricing Flexibility: Pricing may change depending on the scope of work and quantity required.
Breakage Policy: If breakage exceeds 5% during transportation, we will take responsibility for replacement or refund of the broken material. The buyer must report the quantity of broken items within two days; after this period, we hold no responsibility.
Transportation Responsibility: The buyer is responsible for any material breakage during transportation if transportation is arranged by the client.
Returns: Once materials are delivered, they cannot be returned.
By proceeding with your purchase from UrbanClay, you acknowledge and accept these terms and conditions. If you have any questions or require clarification, please contact our customer service team before placing your order. We appreciate your business and look forward to serving you with our premium terracotta products.
